Softphone Troubleshooting

Before you proceed

Softphone uses WebRTC technology to transfer the conversation's audio using the agent's Internet browser and Internet connection as a carrier. The audio is handled through a headset and microphone connected to the agent's computer. If you have encountered an issue with the Puzzel Softphone, it is highly likely that the issue may be local at your computer, or with your company's IT infrastructure. If Puzzel are having any issues on the platform in regards to for example Puzzel Softphone, we will immediately update our status page that can be found here. If you are logged in to Puzzel Admin you can click the Status button  in the bottom left corner for direct access.