Puzzel API Documentation

After having read through the articles, you can head over to the API Explorer to invoke methods in real-time and inspect the responses from your Puzzel account.

You can find the API's in the following locations:

Puzzel Agent Application rest API explorer : https://developer.puzzel.com/

Legacy chat API explorer : https://developer.puzzel.com/chatapi/ (This API is being deprecated and will reach end of support on 19th December 2025 and end of life 30th June 2026. A new chat product and API is available see link below.)  

Puzzel Contact Centre Chat API: https://devapp-cdn.puzzel.com/public/chat-api-swagger/index.html

Dialler API : https://api.puzzel.com/Dialler/swagger/ui/index

WFM API : https://docs.wfm.puzzel.com/

Sales Intelligence: https://help.puzzel.com/product-documents/user-guide/puzzel-sales-intelligence/integration