Audio Management - A message plays the wrong audio

Firstly, you should place a test call to the appropriate line/service, until you hear the incorrect audio. You can then hang up and search for this call in Archive to see which audio module you were routed to:

>Screenshot of a call in Archive, highlight audio module and recording in use

From there you can navigate to Services > Audio > Sound files in Use to find this audio module. To the right you should then see the corresponding .wav file which is being played here. 

You can then scroll down, open the Sound File Library section, and press the play button for the recording to hear verify that this is the same audio from your test call:

You can also play other recordings here if you need to identify which is the correct one to switch to. 

To edit the recording you then go back to Sound files in Use to click the edit icon and select the appropriate recording from the dropdown. Once this has been applied, you can make a test call after ~30 seconds to verify that the correct audio is now heard.