How to set up two-factor authentication via authentication app

Before you can set up two-factor authentication on your account, you will need to decide on an authenticator app and download it on your device.

Puzzel ID accounts are compatible with a range of Time-Based, One-Time Password (TOTP) applications. Examples include Microsoft Authenticator app and Duo Mobile.


To set up two-factor authentication via an authentication application for your account, you will need to:

  1. Click on the account icon on the right side of the top bar

  2. Select View account

  3. Navigate to Account Security

  4. Click "Setup" next to Two-Factor Authentication

  5. You will then be redirected to a page where you can choose the code delivery method for your account: 

            (1) Select "I'd like to use an authenticator app"

            (2) Click "Setup" 

  1. On the next page, you will see a QR code. Follow the relevant steps in the authenticator app to create a new account and then scan the QR code, using your device’s camera. After you have set up the account in the authenticator app, generate a QR code and insert it before clicking “Validate”.

  1. Success! You have added an authenticator app as a two-factor authentication method.



21/09/2023 - 13:47

Last updated

26/09/2023 - 13:02