If configured, Puzzel delivers your call recording files (WMA, MP3 or WAV) to Puzzel’s (s)FTP server, where you can fetch the recording files, so that they can be stored locally.
A piece of information to our customers that has happened or about to happen.
The General Data Protection Regulation (GDPR) imposes additional requirements for companies that collect or store personal data of European Union residents.
As the contact centre industry develops, so must the solutions we work with. With this in mind, the new Agent Application, which we are now officially launching, makes us better prepared for the future of the industry and better able adapt to customer service trends.
As you may know, Puzzel separated and rebranded from Intelecom in 2016. This started a long and complicated journey to move away from services relying on the old intele.com domain, which we no longer control. We are now coming toward the end of this process.
As described in Puzzel's Service Level Agreement, Support engineers can implement small change requests on behalf of customers.
As you may be aware, Puzzel conduct scheduled maintenance on the 1st and 3rd Tuesday of each month. The maintenance commences at 20:00 and is completed by 02:00 (CET). Please find below the planned maintenance windows scheduled for 2020. Due to bank holidays, maintenance has been rescheduled in January and April.
We want to address how Puzzel responds to the challenge that our society faces from the COVID-19 virus and our plans to ensure we continue to deliver our services and obligations to you, our customers.
All desktop versions of our Agent Application older than version 1.22.x are now Out of Support, and may cease functioning at any time over the next few months. This is due to issues of compliance with PCI DSS certification, which require a minimum of TLS 1.2 encryption on HTTPS connections.
A key part of Puzzel's plans to future-proof our platform and product offering is to move all our customers away from our older applications and onto our new Agent Application.