124 results found

… the dashboard. This is suitable for scenarios when one wants to create a Dashboard that contains sensitive data, or … menu:   If you change visibility setting here, the modal is closed and we notify that the Visibility permission … A user with this property ON will in the Filter Dashboards modal see an edit icon next to the owner's name for each …

… to be reviewed, on pressing Continue, the following modal pop-up appears and you simply select the Manager who … without review or send to a manager for review, then the modal pop-up is similar, but includes the additional option … that the evaluation is published to reports in the normal way. However, on pressing the Send to manager button, a …

… an example of how the Public FAQ can look on a webpage .   1.  Create a new or go to an existing configuration.  2. … The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… included in the planned release window of  November 23rd to November 30th , 2023. The changes made in this … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… This guide walks you through the process of manually labeling user … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to … engine view, click Versions .     Inside the Versions modal, click Train in the upper-right corner. This starts a …

… group name when you create a new user group, and if you want to do changes in a user group profile for a user group … will change when data changes.    In the Filter Dashboard modal, where the user’s available dashboards are shown, you … row, and some reports have sub-totals in addition. If you want to download a report as a file, you can from now on …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … levels.   Clicking on the detailed history link, open up a modal which allows you to also set Status or Publish and …

… Number Group (aka Global Service number ) defined that was available on the old Reports page, this Service Number … reports Details per queue and Queue overview for all media types , the option “ Hide row without queue name ” is now … of all the columns in Total overview . This end-of-life was communicated in the release notes for January 9th 2023. …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … immediately tells them why they should answer or call back. 2) A field ‑ tested strategy that works—no Siri required A) … this is [NAME] from [BRAND] about [short topic, e.g., your order]. I’ll try you again shortly from +47 XX XX XX XX, or …

… Puzzel Contact Centre Chat Visitor Front-End API This document describes how to control the behavior of … complex integrations. This document covers the front-end API that is available in the browser when Puzzel’s script … and our application is started. Through the front-end API any external script running on the same web page can: …

…   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on how to … an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the /api/Authenticate/LogIn tab 2. Click on the "Example body" which will populate the left …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… in what Dashboards you see (done in the Filter dashboards modal) Adding, editing or deleting Widgets Adding or … you have done changes that are not saved and you navigate away from the Dashboard page or refresh the page, the changes …

… Traffic Invoices, which will be introduced from December 2023, you can review this Puzzel help article .  … New Traffic …