324 results found

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… To reactivate, simply click the Inactive status pill. (2) Contact types Clicking the info icon reveals more …

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which lets the agent choose the type of filter that they want to apply. This looks like this: The types of filters …

… be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service …

… under-performance when browsing through the reports. Option 2: Trigger a 1-to-1 meeting from the menu.  Ideal if you … the button, the  Meeting set-up screen  is revealed. (2) Trigger a meeting from the Insights Report First, … drop-down include anyone with access to EvaluAgent. In this way, you can set up meetings for managers as well as agents. …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… environment. Contacts can be retrieved from the Active Directory, while calendars can be retrieved from different … Client. This feature is only for pure cloud Azure Active Directory environments. Download The Sync Client is … .pfx container with a private key. Select the  Output directory  and enter a  password  to the certificate in the …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … be enabled 0900-1859. If you have defined Period 1 to 0900-1200 and Period 2 to be 1300-1959, the campaign will be …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… level "Trainer" or higher. Queries labelled here will always be added to the training data. By default, the queries … speak or type. Real users: Ask questions in unexpected ways Use slang, typos, or product-specific language May … useful if: You’ve migrated from another platform You want to repurpose past support interactions for better …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …