323 results found

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which lets the agent choose the type of filter that they want to apply. This looks like this: The types of filters …

… 21:00 - 01:00 CET Infrastructure Windows 21:00 - 01:00 CET 2026  January Jan 6, 20 Jan 13, 27 2026  February Feb 3, 17 Feb 10, 24 2026  March Mar 3, 17, 31 Mar 10, 24 2026  April Apr 14, 28 …

… drop-down include anyone with access to EvaluAgent. In this way, you can set up meetings for managers as well as agents. …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… is the capability to identify patterns written in running text. This means that information such as credit cards and … numbers can be recognised and wiped automatically. Regular expression based pattern matching is used to support wiping text in chat messages.  The system recognises credit card …

… New registration  button.   Enter the following three parameters in the Register an application window and click … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… level "Trainer" or higher. Queries labelled here will always be added to the training data. By default, the queries … they may not fully match how users actually speak or type. Real users: Ask questions in unexpected ways Use slang, typos, or product-specific language May …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …