341 results found

… Creating the intents.   1. Go to intents in the main menu 2. Click the plus sign, to create a new intent 3. Name your … information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest …

… length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …

… If you do not want to display the standard message texts (starting with … form, for example “msgWelcome: ' $text01' ,”. If you e.g. want to inform about the chat opening hours in the closed … to friday from 08:00 to 16:00. Have a nice day!”. In this way, the company can change the text displayed to the …

… your customers a unique space where they can review support interactions, log new enquiries and check status updates. Customer support requests sent via email can often feel disorganised … sources. This friction can add to the frustration in their support journey, reduce efficiency and hurt a company’s …

… future time, we focus on the scheduled time in statistics reports.  Example:  If a user at 11:25 ( T0 ) on your web …   In what time period does this call belong in queue reports and agent reports, and what is the waiting time? Queue reports …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which contains the contents of the original post. Filter Type – this is a dropdown, which lets the agent choose the …

… Teams. Fixed a bug where the active event in the calendar was no longer highlighted. Fixed selection area for …

… 21:00 - 01:00 CET Infrastructure Windows 21:00 - 01:00 CET 2026  January Jan 6, 20 Jan 13, 27 2026  February Feb 3, 17 Feb 10, 24 2026  March Mar 3, 17, 31 Mar 10, 24 2026  April Apr 14, 28 …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …