223 results found

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for wallboard, you could adjust the new group’s settings …

… without any owner, and if so, set an owner if you want to continue sending the report. If you have Report … few agents logged on at that time and several other calls waiting in queue. To give top priority to a Dialler … This bug is fixed.    Agent application Improvements New design for Call Info widget Display how long a caller has …

… have access to the Scheduled task (calendar) tab. If you want to map variables from an ongoing call into the … here . Enquiry Registration : Default off. Turn on if you want to use Enquiry registration. More details on Enquiry … Valid colour codes: purple, orange, yellow, pink, blue, cyan, lime, green, brown, gray   Softphone - …

… a week, up to once every 52 weeks), or on a specific day (1st to the 28th) of each month. This replenishment cycle … of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as …

… uptime, established operational routines, and a robust gateway connected to national and international operators, the … While SMS is a core component today, the messaging suite is designed to grow. Support for additional channels—such as …

… The EUWA Wrapper Interface (also called wrapper below) provides a … and communication for the End User Web Applications (EUWA). It allows the developers to initiate the EUWA fast and … The EUWA’s getApplicationBeforeLoad method is specifically designed to be used with specifically this hook. It will not …

… flexibility to adjust the preparation time for various types of tasks. There is an option to snooze the reminder, … Centre Chat (new) Add link button to interactions A new type of button called link button is now available to add in …

… of the following depending on the template from which it was built, for example: CSAT, NPS, CES, PMF or Custom. The … the following actions on the survey: Edit Open the Survey Designer  Insights Access the survey's analytics and reports … is only applicable to active surveys)   Video Tutorial Watch our video tutorial on how to manage your surveys …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in … Dialler API to delete a contact in your Dialler list that was right now represented with a request in queue to be …

… next to your name and then selecting a queue) You can always add a scheduled task into your calendar and later … The format used is (subject1;subject2[purple|orange|yellow|pink|blue|cyan|lime|green|brown|gray]).  When editing the … Scheduled Task categories can be configured in one of two ways: - a number of pre-defined Subjects (with colour …

… collapsed="collapsed"]  Dialler   Voice transcription  Extra recording storage  Case management  Customer Hub  … CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… false, //to show intro text field at initiation //showAgentLoggedOnInIntro: false, //include "agents logged on" in intro //showAgentActiveInIntro: false, //include "active agents" in … 'Your Companies Name', //display name //emailPreText: 'Hello.[br][br]Thank you for speaking…', //emailPostText: 'If …

… Portal , Agent Application , Chat Application ,  Bot Gateway, and Agent Assist . Note that some of these features may … the value from above. This is useful not only if you want to see if any users or user groups have a property … Smart Replies are a targeted set of suggestions that are designed for agents. Boost.ai chatbots enabled through Agent …