437 results found

… and configure each number to make it possible to display outwardly. Numbers must then be added to each user account in … message can be played for the caller. The call can be forwarded to another number (e.g., a switchboard). An inbound … moment, while smaller numbers in parentheses represent the totals for the current day.   Dialer configuration Choose …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… associated to it. Agent application Changing Notification Sounds It's now possible to select different notification sounds for incoming request. Each media type can have it's own unique notification sound. There is a selection of nine different sounds and to …

… of events are shown in the log. Some outcome items have clickable buttons, which may be used to take action or edit or … by the administrator.   Calendar and Dashboard You always have access to your calendar, which includes your …

… that receives or sends the message, for example: SMS Gateway Puzzel Contact Centre Puzzel Customer Insight If you … or minutes as dictated by the sub-line). Unit Price - the total charge for the whole invoice line (quantity x traffic …

… Creating the intents.   1. Go to intents in the main menu 2. Click the plus sign, to create a new intent 3. Name your … information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest …

… like a private conversation. Fixed Application Layout We want our admins to be able to define how the agent’s application should look, and which tabs are always opened, without having to open them manually. This … content is defined (Users – Resource filters). Statistics Total wrap-up as new optimal column in Details per queue In …

… callback is done. When the customer is first in queue, the agent is called, and when agent answers, the customer is called, but it’s not sure the … unanswered call done ”, but no conversation event since the agent and the customer were not connected, and speaktime and …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… features planned for a release on the evening of June 24th, 2025 . The changes made in this release concern Puzzel … later than some other activities … Release Notes, June 24th 2025 …

…   If the agents should be able to give feedback (select an Enquiry registration topic, sometimes called "call outcome", and/or order select action 'Reschedule' or 'Mark … is registered "to myself", and the reserved agent is logged on but not Ready at the reschedule time, the contact …

… Overview The Conversation Logs page provides an in-depth view of chatbot interactions with users. It allows … performance, and identify areas for improvement. The logs include a transcript of user-chatbot exchanges, the …

… report in a Dashboard widget for e.g. yesterday and you want to see the same (custom) report for another time … herself and/or some other admins. In the Filter Dashboards modal (where all Company Dashboards are shown) we start … be lots of Dashboards, and the Dashboard name might not always be very informative.  Auto-deletion of unused …

… No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … are overlapping with speaktime in Conversation (c) events.  Waiting for Scheduled time For Scheduled calls only. This is the time from the Scheduled call was created by agent until the Scheduled time (which might …