171 results found

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… this release mainly concern the following areas: Agent Application Agent Assist CRM integration Some of these features … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … by this. The integration requires installing 2 software on the agent’s PC (users need access to download and …

… Puzzel Academy LMS has a new learning experience   Puzzel Academy has upgraded to a new Learning Management System (LMS) … started, and fit learning into everyday work.   Puzzel Academy is a free resource and includes online courses, …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with … on every webpage the rule is relevant. It needs to be exposed in the webpage’s global scope, and it is expected to …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… window of  January 22nd until January 26th , 2024. The changes made in this release concern  Puzzel Sales … in agent start page.  … Release Notes, January 22nd-26th 2024 …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond …

… for administratorer. Hvis den er satt til AV, har brukeren ikke tilgang til administrasjonsportalens hovedmenyer … på siden Brukere – Brukere. Opptre som annen bruker (Wallboard): Standard PÅ. Hvis denne er satt til AV, kan ikke brukeren konfigurere wallboardet for andre brukere på siden Sanntid – Wallboard. …

… en brukerkonto for å logge inn på Puzzel Ticketing. Brukerens detaljer inkluderer:   Brukernavn Epostadresse Fullt … brukere [Innstillinger-> Generelt-> Brukere-> Aktiv]. Gi brukeren et passende Brukernavn evt. samme brukernavn som … i Puzzel Contact Centre. Legg inn epost-adresse for brukeren. Epost-adressen brukes for noen eksportvalg og for å …

… Er zijn manieren 2om terugkerende activiteiten toe te voegen. In het scherm Schema In … de activiteit gedupliceerd wilt hebben. 5. Voer de datum in waarop de activiteiten moeten stoppen. 6. Klik op Opslaan. …   Klik met de rechtermuisknop op de datum vanaf wanneer de activiteit begint Kies de activiteit uit de …