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… since these would invalidate the survey. Video Tutorial Watch our video tutorial on the Survey Designer's Elements …

… sales process, such as Subject and Weight , if you do not want to allow free text, which is the default setting.   …

… in the standard context variable called "context". By building a context switch as a default workflow in our entity … switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our …

… window of  January 22nd until January 26th , 2024. The changes made in this release concern  Puzzel Sales … in agent start page.  … Release Notes, January 22nd-26th 2024 …

… Puzzel Support for assistance. If the time module you want to edit is being modified by Puzzel, you will not be … contact Puzzel Support. Modifying a time module: If you want to make changes to a time module, click on the modules … or delete time periods. The value in the To field should always be set one minute before the desired ending time. This …

… more) caller_on_hold_sec : The number of seconds the caller was on hold due to this agent clicking Put on hold and doing … add_originating : If an Additional calling party number was sent together with the caller’s number and destination … leg_type : Shows the type of call this conversation event was. The most used values are: Agent: Call to agent from …

… download here:   Puzzel Catalog Sync for Azure version 1.2.0 or later uses the latest Microsoft Graph API and the new … application (e.g. Puzzel Catalog Sync) Supported account types – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … been resolved. Empty and read-only information fields are always hidden in this new version.  Bookings Booking comments …

… this release mainly concern the following areas: Agent Application Agent Assist CRM integration Some of these features … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … by this. The integration requires installing 2 software on the agent’s PC (users need access to download and …

… Puzzel Academy LMS has a new learning experience   Puzzel Academy has upgraded to a new Learning Management System (LMS) … started, and fit learning into everyday work.   Puzzel Academy is a free resource and includes online courses, …