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… it will be automatically created.   Suspend / Delete / Edit - User Settings and Customization   Please note, with … will be initially applied. An admin user can consider editing the user profile in the Puzzel Case Management … user's preferences and access rights. This can include adding a user signature, assigning teams, adjusting the user's …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… This document provides an overview of changes and additional features included in the Puzzel Contact Centre … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … by this. The integration requires installing 2 software on the agent’s PC (users need access to download and …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with this option enabled will always be evaluated, independently of any other rules that may …

… your key account manager for further information regarding prices and cost. Note that this is a new … document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set …

… This article provides an overview of changes and additional features included in the planned release window of … filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond … if so respond with the correct information.   If the query didn't contain any entity. The default workflow will be run. …

… the planned release window of  March 21st to March 27th , 2024. The changes made in this release concern  Puzzel Sales … officially commenced.    … Release Notes, March 21st - 27th 2024 …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … outcome colors: SI customers transitioning to the new UX will automatically receive new standard colors for all … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… The reason we are making these enhancements is due to a diverging understanding between customers of how the … Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, …