71 results found

… you have accepted a case via the contact center. Method 2: Puzzel Case Management Widget Log in to the Puzzel Agent …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… Solution release, implemented in the evening of June 9th, 2020. The changes made in this release mainly concern the … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … the widget can now also make a search for one other entity type. As an example, this can be the “incidents” entity or …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with this option enabled will always be evaluated, independently of any other rules that may …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond …

… additional features included in th release window of June 12th, 2023 until June 16th, 2023.  The changes made in this release concern  … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… web interface The flow is as follows: Begins by calling the SendSurvey method in the consumer API This triggers a SMS to … responses from the end-user The 2-way SMS handler will send the correct responses back until the survey is … Flow when initiating a 2-way SMS survey 1. Invoke the SendSurvey method in the consumer API Example code using …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… in the planned release window of  August 25th until August 31th , 2023. The changes made in this release concern  Puzzel … Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… session.  CRM Calendar: When moving events to future +1 day or more, the time-part of start time will remain …