341 results found

… application (e.g. Puzzel Catalog Sync) Supported account types  – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … list for Finland. In addition, we have added the Swedish/Danish constituency day to the predefined national holiday … loaded within the iFrame. This can also be specified later. Type – the default type, which should be used for the …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… From 1st of May 2024 Secure Start from Swedish BankID will become the new, … your service. In the Puzzel Contact Center users can be asked to initiate the authentication process in the Telephone … Before the user is transferred to an agent, the user is asked to enter their National Identification number. By …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service …   ],   "identifier": "$(e164_phone_number)",   "identifierType": "Phone",   "channel": "SMS",   "content": "On a scale …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… values. Add the following key–value pairs: Key Value pzlStartChatIntent videoCall pzlStartChatUiMode minimal pzlStartChatIntent = videoCall Ensures that the chat starts as a …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … instead, add the following as a .TXT record: v=spf1 ip4:212.89.52.11/32 ip4:212.89.52.12/32 -all   If you already … depending on the length. This may have an impact on the total message cost. [/collapse] … How to edit Email Settings …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …