437 results found

… let a new file REPLACE the existing list content, or if you want to delete the list content, you must generate the … report shows the current list status (Enabled/Disabled), total number of contacts in the list and the number of … answered but were disconnected or hung-up since no agent was connected within the defined max time. If Silent call …

… properties related to 2 different areas: Allocation of chat and other written requests in combination with phone calls Chat properties Please see more about chat configuration on this page:  Services - Chat (New)   …

… Use customer login as an external resource to manage your calendars and bookings. As an admin you can create customer login accounts by creating a new user and set the role to … in the list instead.   Mobile device Use the customer login to manage your bookings directly from your mobile …

… group name when you create a new user group, and if you want to do changes in a user group profile for a user group … row, and some reports have sub-totals in addition. If you want to download a report as a file, you can from now on … specific rows (queues/agents) to be included if you don’t want all, and you can customise columns to be included. If …

… things are more complex than phone only solutions. A Puzzel agent can handle only one phone call at a time, but several … written request is shown as a Dialog tab in the Puzzel agent application. For each customer/user group or per agent, several properties are defined, the most important …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … add a decription for your new secret. and add either a base64 encoded X.509 certificate or a JSON Web Key formatted RSA, …

… does not answer, Puzzel might do 1 or 2 more tries (configurable).   All events for all sessions related to one CiQ … already generated queue event with result_code=q. If you want to report total number of requests to a queue, you should count queue events with result_code unlike d.    result_code=d means deleted for Queue events and …

… as ‘dte_updated’, but in UTC * * From v2.4.3.0, January 2026  Please note If new/updated info about a call_id …

… Here you can choose Display queues and columns that should be shown in this … queue, the reported answer rate is usually slightly lower than when no requests are waiting in queue. Also, please … and answered) in the time period the call ended.  In addition, callback in queue complicates since the agent …

…  Puzzel's latest announcement on  Google Chrome 3rd Party Cookies Policy Changes .  Puzzel Contact Centre …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need … to be more understandable.   Bugfix On page Real-time - Wallboard , if you opened the Queue settings part, the …

… codes”), your agents can document what each call/chat/email was about, for statistics reporting purposes and for the … and/or on some of the sub-categories, since you might want to allow agents to select Topics in different … a new Category , click Add category , enter a name in the modal and click Save . Now the new Category is saved, and it …

… contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … already belongs to an existing CX case, you will receive a warning letting you know that it cannot be attached to your …

… button: If you click this button, the Preferences modal opens. For a Queue widget with Display type = Table it may look like this: In this modal you can reorder the columns you have selected, and … you have specific dashboard appearance requirements and want to adjust the appearance to allow it to fit even …