471 results found

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… Filtering is a mechanism, introduced with the June 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may … which contains the contents of the original post. Filter Type – this is a dropdown, which lets the agent choose the …

… Sales Intelligence provides several different methods for making … can be found under Telephony in the project details. Sales Intelligence’s outbound calling methods include: Preview …

… searches based on request information. For example, a call - or any other request - that comes in on the Invoices queue could automatically display all Knowledgebase entries relevant to … ringing sound on the PC when receiving a Softphone call, and it is not possible to consider the Softphone call …

… features included in the planned release window of  March 21st to March 27th , 2024. The changes made in this release … users to customise their views by editing sorting and expansion preferences. Users can now tailor their views … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all …

… even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … e.g. King Kong (max. 11 characters) Short code, e.g. 1960 A default type will appear. This is set for each service … value (e.g. Name, bonus) as follows:   +447594106952;James Bradley;64  No spaces between recipient number, …

… be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service …

… a positive impact on agents’ performance so that they can exceed customers’ expectations. Receive the interactions to … of improvements  The results?  Increased QA productivity by 285%, with 10x more feedback delivered and customer satisfaction score increases of 6%!    For more, please see the product sheet below:   … …

… Step 1: Add the custom SAML app in Google Admin   1.1 Sign in to … of current configurations or just an empty list, either way you should also have the  “Add”  button displayed on the … name (optional) This is an optional step to improve readability when referring to a SSO configuration. It can be …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is … loaded within the iFrame. This can also be specified later. Type – the default type, which should be used for the …

… included in the planned release for the evening of January 24th, 2023.  The changes made in this release concern Puzzel … level of user's data security and give users a better experience, we're introducing "Puzzel ID", allowing users to … on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and …

… Puzzel Contact Centre Chat Visitor Front-End API This document describes how to control the behavior of … complex integrations. This document covers the front-end API that is available in the browser when Puzzel’s script … and our application is started. Through the front-end API any external script running on the same web page can: …

… Puzzel color scheme and fonts, ensuring a more cohesive and modern user experience across the entire Puzzel product … panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a … Added an indicator to show if a response sent by a mailbot was sent as an actual reply or a hidden note. Expanded …

… Puzzel’s agent application (PAA) is our web-based user interface for … of using an external phone (usually with a landline or mobile phone). Softphone utilizes WebRTC-technology to … desktop version. Puzzel Case Management is not supported on mobile browsers and mobile devices.  Please note that the …

… for Business but can also be used for authentication towards custom/external widgets. This document shows a step by … application in order to authenticate the user (agent) towards Skype for Business. Configuring Skype for Business App … below are based on the Azure AD service release “1904” tenant, and the user is a “Global Administrator” with …