268 results found

… to it.  Please read  here  Puzzel's latest announcement on  Google Chrome 3rd Party Cookies Policy Changes .  Puzzel …

… like opening hours, weather, products etc. New Keyboard shortcuts  Since Puzzel’s agent application is based on tabs and widgets, we have split our keyboard shortcuts into two types: Application Shortcuts Widget Shortcuts Application shortcuts are general …

… This document provides an overview of changes and additional features included in the Puzzel Contact Centre … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … by this. The integration requires installing 2 software on the agent’s PC (users need access to download and …

… planned for a release in the evening of 25 November 2025. The changes made in this release concern Puzzel … Contact Centre  Admin Portal In the release on 25 November 2025 there are a couple of minor bugfixes .   Refreshed … Puzzel's public sFTP server has End-of-life on 31 December 2025 , ref this announcement and release notes 16 September …

… window before sending. Track your character count and total message volume using the real time counter situated …

… more) caller_on_hold_sec : The number of seconds the caller was on hold due to this agent clicking Put on hold and doing … add_originating : If an Additional calling party number was sent together with the caller’s number and destination … creates and stores a call_variable called ‘ caller_on_hold_total ’ (with value in seconds) for each call_id’ where an …

… P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … Section 4 below.  3.2 "Availability is calculated as the total time (in minutes) when the Service is available to the … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… mainly concern the Admin Portal, Agent Assist, Bot Gateway and (new) Chat Application . Note that some of these … when a new solution is being set up, but also useful if you want to expand your solution with several new queues, e.g. … that started to order callback within SLA, relative to Total calls. Fallback . Number of callers the left the queue …

… to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   … per minute , converted to invoice currency     rated_csc   Total Charge excl VAT for the amount of events     …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … since the reason for having both columns Calls and Total calls was that the Calls counter was reset after …

… dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is … types. Idle from phone = Time logged on - Time in pauses - total Connecting time (phone) - total Speaktime (phone) - …

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for wallboard, you could adjust the new group’s settings …

… features planned for a release on  February 18th/19th, 2025. The changes made in this release concern  Puzzel … a line break. Puzzel Case Management (deployed 19th Feb 2025) Outbound Authentications We have extended available … multi-agent activity   … Release Notes, February 18th/19th, 2025 …

… SMS, this counter is updated. It looks like this:  The total limit on SMS is 8 messages. … SMS as a Channel …