262 results found

… and Service Level Agreement (the “ SLA ”) forms an appendix to the Master Service Agreement ( the " MSA " or the " … P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET Sweden Monday - Friday 08:00 – …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … node a meaningful name and select Agentic Node as the node type. Select the newly created Agentic node to open the … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …

… throughout a customer journey. Creating the intents.   1. Go to intents in the main menu 2. Click the plus sign, to … information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest …

…           A. Digital Engagement Standard  As standard, two types of personal data might be processed and stored;  … Settings  Only if defined in the DPA with a customer, more types of personal data might be processed and stored;  …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … : Returns claims that represent basic profile information. openid : Returns the sub claim, which uniquely identifies … is based on the OAuth JWT assertion specification (RFC 7523) . When selecting “Private Key JWT” from the “Add” button …

… dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … now decrease the max number of days a request with media type email (used for email and e-task) can stay in a Puzzel … the 3 last digits with * Example anonymized number: *****836 In email addresses we will keep the 2 last characters …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … login attempts in the Access log in addition. The two main types of failed login attempts are valid username with …

… method="post"> <!-- form data --> <input type="submit" value="Call Me"/> </form> The form contains a … what queue the callback request will be added to while waiting for an available agent. This variable will usually … request will be added to the queue “Q_PHONE_WEB” while waiting for an available agent. This variable is mandatory, …

… 24.00) Begrens tidsområdet (for eksempel man.–fre. 08.00–16.00, lør. 09.00–14.00) Grupper på tid (for eksempel Uke gruppert på dag). Du …

… elementen bepalen zodat u dit niet telkens moet doen wanneer u het rapport wil zien. De standaardparameters die u … van het rapport. Dit doet u via de kolom “Uiterlijk”. Wanneer u klaar bent met het aanpassen van een rapport, … op de knop “Opslaan” als er een nieuw venster verschijnt waarin u een naam en beschrijving voor uw rapport kunt …

… page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions, and colour contrast, Puzzel has … page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions for screen readers like JAWS, and … shortcuts and ensuring an optimised user experience.  WAI-ARIA  WAI-ARIA enables web developers to enhance the …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… Wanneer op “Geavanceerd” wordt geklikt (in plaats van …   U kunt zoeken naar gesprekken/chats/e-mails met een waarde voor een bepaalde variabele Voor het type Alle oproepen/Opgenomen oproepen kunt u zoeken op basis …