1868 results found

… the name of either the queue, agent, or catalog contact you want to transfer the call to. If 'Phone' is selected, simply type in the phone number. When you have found who or what to … in the name of either the agent or catalog contact you want to consult. If 'Phone' is selected, simply type in the …

… user  Edit the Email address field to reflect the email you want to use AND tick the "Puzzel ID equals to Email" box OR … that Admin Portal users review the configurations for wallboard, API and chat bot users.  Administrators are invited to change the user type from Person to API/Wallboard/Chat bot in the Admin …

… Table name: media_types Contains/Role:  Describes the name for the different media types a call/request might consist of. Table call_events … Currently these ids are in use: 0             Undefined 1             Phone 3             Email 4             SMS ( …

… The following update was made to Puzzel Work Force Management on 20th of April 2021. These are categorised as additional features, … to campaign, site and team Added pagination to Shift swap requests While adding agent holiday rollover date, it is …

… <span>Your name</span> <input id="nickName" name="nickName" type="text" value="my name" /><br/> <span>Your e-mail address</span> <input id="chatId" name="chatId" type="text" value="" /><br/> <span>Queue</span> <input … () { $('#someID').intelecomChat({ customerKey: '12345', showStarter: false, onChatStart: function () { …

… Preferences modal opens. For a Queue widget with Display type = Table it may look like this: In this modal you can … of header and row Font size and color.  For other Visual types than table, the Preferences modal shows other options. … you have specific dashboard appearance requirements and want to adjust the appearance to allow it to fit even …

… field is auto populated but can be amended. You can either type the email address or choose from the list you’ve added … the reply has been sent but ticket status is Pending (i.e. waiting on information from customer to be able to resolve) … the reply has been sent and ticket status is On-Hold (i.e. waiting on internal information) The ticket status can be …

… To create a scorecard, you will need to: 1. Go to  EVALUATE 2. Click  Manage scorecards Tip : To help … scorecard. Simply click the  +Add  button Part 4: Contact types : Like channels, contact types can be used to filter … to derive a percentage weight for each line item. In this way, the sum of the system-derived percentages will  always …

… prompt, you'll be directed to the following screen   Part 1: The title of the feedback:  The three default tab-titles … saved. Part 2: Prompts:  The phrases used to prompt each type of feedback Part 3: Time to acknowledge  before the …  - The system enables you to prompt up to three different types of general feedback, However, If you only wish to …

… will be visible on the customer web page. There are several types of interactions, examples of which you can find below. … enabled in your account.   Examples of interaction types: 1.     Triggers: chat panel that is visible to the consumer … entering into a chat. There are 3 types of triggers.      1.1.  A trigger button: when clicked this button begins a …

… Method : POST Content-Type : application/json Authentication : Not required … The unique identifier of the customer/solution Min length: 1, Max length: 25 Query Parameters Parameter Type Required … must be a JSON object with the following structure: Option 1 - Using Access Token: { "codeChallenge": "string", …

… Service number (only if you have more than one). Media type: Phone, Chat, Social or Email. If Email is selected, … on format "Chat_<customer number>_<queue_key>", e.g. Chat_10009_q_chat_sales). A new system queue for Social can be … from this new queue   Import file with system queues If you want to add several system queues and belonging skills and …

… have access to the Scheduled task (calendar) tab. If you want to map variables from an ongoing call into the … a free text comment, please set to ON. Max time per pause type : Default OFF. If you turn it ON, you can define a max … to extend wrap-up with seconds : Set a value (e.g. 30 or 120) if agents should be able to extend wrap-up when needed. …

… , and the new product documentation is available here . You want to know what the customers think about your chatbot. To … a survey: Go to Settings and enable survey. Select which type of rating you want to use by choosing a template Define when the survey is …

… communication, like this example:   Customer writing while waiting in queue:  Hi, Insurance company! My car broke down … - Default OFF. Requires that the bot uses Puzzel's bot gateway. In short we are doing these changes: The automatic … overview in the Archive, we are also now splitting today's type “Email/Social” into the 2 underlying media types, that …