324 results found

… scorecards Click the button  + New scorecard  and you'll be directed to the following screen Step 1: Configure scorecard settings There are a number of fields to complete on this … to derive a percentage weight for each line item. In this way, the sum of the system-derived percentages will  always …

… The following updates will be made to Puzzel WFM on 23rd of March 2021. These are categorised as additional features, improvements to existing and bug fixes. Additional Features Planner Portal … in this release. … Puzzel WFM - Release Notes March 23rd 2021 …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first …

… More Impactful Conversations   At Puzzel, we're committed to empowering customer service teams with cutting-edge tools … , and  deeply personalized experiences  at scale.   To support this innovation, we will be  retiring all versions of … ordered rules—each composed of one or more condition‑sets, allowing you to orchestrate dynamic visitor journeys …

… a request at help.puzzel.com to have this feature enabled. 2. Access Outlook Integration: Head to: Settings -> … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… be invalid and you won't be able to continue the process. (2) Agent Viewed Evaluation:  For an  agent viewed …

… The Survey Designer empowers you to create different survey types quickly and easily, schedule them across channels and … at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… A close-ended question format where you can insert and edit choices for respondents to choose from. Rating A … in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… release implemented in the evening of  April 6th, 2021 . The changes made in this release mainly concern  Agent … (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to … should be performed based on the channels. For each channel type, you can choose whether the search should be performed …