174 results found

… Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… This article provides an overview of changes and additional features included in the planned release window of … The dashboard provides a new, modern interface, simpler setup tools, and greater options for customization … are included, along with a wide range of new features. Simple dashboard building tool. Cleaner user interface with …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted.   … Knowledgebase tab …

… the necessary permissions to pull emails from your mailboxes. 5. Validate Connection: Post successful connection to … your access token for Microsoft GraphAPI if required. 9. Delete Connection: Click the 'delete' action button if … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… Authentications We have extended available authentication types and refactored how Outbound Authentication methods are … weeks, this can help you assess how accurate your forecast was. If you want to compare your forecast instances to see how your …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like for the CSAT survey type: This is what the Overview tab looks like for the … Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… new branding. This re-skin ensures a more cohesive and modern visual experience across the platform, enhancing … with status "Ready (0)". This "+" will also be shown on Wallboards for agents having column Agent status.   …

… Solution release implemented in the evening of  April 6th, 2021 . The changes made in this release mainly concern  … (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to … should be performed based on the channels. For each channel type, you can choose whether the search should be performed …