140 results found

… Solution release implemented in the evening of June 16th, 2020. The changes made in this release mainly concern the … in different queues) are entered in seconds. If you want to define SLA Overflow for a queue (aka “delayed use of … per queue is reported in the change log. you can not change type for a Category from Reserved for Dialler to ordinary …

… Flow Tool), but when an agent is connected to a caller and wants to make a consult call or transfer the caller, the … phone queues. Agent application Show Queue Status when Forwarding calls Requires configuration in the admin portal. … notes. When an agent is connected to a call they may want to transfer or consult the call to another queue. This …

… This guide walks you through setting up and integrating a SupSearch …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… a phone call if he already has a written request. If Y is 2, the agent can receive a call if the agent has maximum 2 … (1), Busy(1), Busy (2) or Connected (1). If several chats wait in queue and an agent who can handle e.g. 3 chats … for the logged on agent whose Puzzel agent application was unavailable will have result_code=c.   Who ended the …

… in the release implemented in the evening of November 1st, 2022 . The changes made in this release concern the Puzzel … Export - Overtime year wrong … Release Notes November 1st 2022 …

… The OpenAI integration into Puzzel Case Management facilitates increased automation of manual tasks … to ChatGPT with specific event rules relevant to the use case. Reduce manual agent tasks through suggested responses …

… even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … The mobile numbers of the message recipients will always be uploaded from a file. The way in which messages are adapted, the format of the files …

… Microsoft Teams but can also be used for authentication towards custom/external widgets. This document shows a step by … for your domain. Select “Microsoft Entra ID”. Step 2: Select App registrations Step 3: Click on the New … the application (e.g. Microsoft Teams) Supported account types – Choose the option that is relevant for you. The …

… time (dte_start). At call set up (when written request was sent to agent) Duration (duration_tot_sec). From start … (as we do with shortened/extended wrap-up).     If you want to list all the conversation events and the … the caller is disconnected.   T he actual time the caller was disconnected is reflected in the finish time in the …

… a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want to see them in the tab with Dashboards:   More … you can now select queues for all media types if you want to only include some queues or exclude some queues. …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need … to be more understandable.   Bugfix On page Real-time - Wallboard , if you opened the Queue settings part, the …

… that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left … day gives an error 500 Some agents can't request shift swaps     … Release Notes, October 15th/16th 2024 …