158 results found

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… multiple pages. To add a page, click the plus button next to the Page 1 tab within the "Questions" pane. Questions … menu where you can choose the question format. Single Textbox An open-ended question that allows respondents to fill … in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… is displayed when the call is connected to the agent. Bugfixes Adding a new contact (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to … and the Knowledgebase widget. The alignment issues are fixed. Widget - Refresh menu icon The refresh menu icon is …

… side menu, select “Enterprise applications”.   On the next screen, click “New application”:   In the search bar, … up for Puzzel”: Step 2 - Onboarding SSO identity For the next step you need a Puzzel ID user with admin role to be able … (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … and choose “OIDC” as illustrated below:     iv. On the next screen you will be presented with two fields which you … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider …

… for the Puzzel release for the evening of January 11th, 2022 .  The changes made in this release mainly concern the … queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is … this in the header area’s menu button. When the menu is extended you can see a new option for opening the personal …

… (Mon-Fri)/Weekend (Sat-Sun). Puzzel uses the first defined exit it finds, e.g. Open/Closed. If a call arrives and there … is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should you define the opening hours during …

… Introduction Our Customer Experience (CX) feature enables you to measure the … contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … this CX case. The Case outcome can only be selected when 100% of contacts linked to the case have been evaluated. …

… sounds and to disable the sound all together the checkbox for playing sounds can be unchecked. To change the … then navigate to Notifications and check the checkbox for playing sounds under the desired media type. Once … Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

… and Puzzel applications not being accessible. These types of incidents are called P1-Highest and P2-High in …

… In this chapter we explain the most important differences between the detailed … No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … are overlapping with speaktime in Conversation (c) events.  Waiting for Scheduled time For Scheduled calls only. This is …