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… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… made in this release mainly concern  Agent Assist   and  Knowledgebase . Note that some of these features may require … and/or monthly cost element associated to it. Agent Assist Knowledgebase panel - support for related articles Knowledgebase panel now displays an icon where one or more …

… a name for the application iv. Under “Supported account types”, select “Accounts in this organisational directory … of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … list for Finland. In addition, we have added the Swedish/Danish constituency day to the predefined national holiday … loaded within the iFrame. This can also be specified later. Type – the default type, which should be used for the …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … already belongs to an existing CX case, you will receive a warning letting you know that it cannot be attached to your …

… associated to it. Agent application Changing Notification Sounds It's now possible to select different notification sounds for incoming request. Each media type can have it's own unique notification sound. There is a selection of nine different sounds and to …

… in with SSO this will not sign you out.  Depending on type of dialer used the Exit flow may behave different.    … of events are shown in the log. Some outcome items have clickable buttons, which may be used to take action or edit or … by the administrator.   Calendar and Dashboard You always have access to your calendar, which includes your …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… In this chapter we explain the most important differences between the detailed call information found in … No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … are overlapping with speaktime in Conversation (c) events.  Waiting for Scheduled time For Scheduled calls only. This is …

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … you assign to each agent would be 4. Alternatively, if you wanted to replenish work-queues on the 1st day of every …