124 results found

… selects the call(s) (or chats) and fills in some info in a modal before clicking 'Send'. We will log this action, place … of the link) might have dialled a number X and then been forwarded to your ' Access number ' Y, which means the caller … "internal" and/or the caller will not recognize it. And, if want the recipient to see a ' Download file ' link on the …

… Cancel and go back to editing the file in CFT.   Case 2: Change made in Admin Portal:  The opening hours of a … Current limitations: If the active version of the CFT file was not its latest version – this detection may not always activate. CFT users are recommended to keep the active …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… codes”), your agents can document what each call/chat/email was about, for statistics reporting purposes and for the … and/or on some of the sub-categories, since you might want to allow agents to select Topics in different … a new Category , click Add category , enter a name in the modal and click Save . Now the new Category is saved, and it …

… button: If you click this button, the Preferences modal opens. For a Queue widget with Display type = Table it may look like this: In this modal you can reorder the columns you have selected, and … you have specific dashboard appearance requirements and want to adjust the appearance to allow it to fit even …

… (tabs on the Dashboard page), and the need to see different Dashboards may vary over time, each user can … Search section If there are lots of Dashboard and you only want to see some of them, enter parts of a Dashboard name or … else and are not editable for you. They have a light grey simple group icon:    Other users' Company Dashboards - …

… contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … already belongs to an existing CX case, you will receive a warning letting you know that it cannot be attached to your …

… add the first agenda item  link to reveal the following modal pop-up. You can repeat this process adding as many … the  add acknowledgement item  link to reveal the following modal pop-up:   You can repeat this process adding as many …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Portal New auto-logoff feature Today we have different ways to automatically log off an agent if the agent forgot … if other than 00:00.24:00) on page Archive - Search Changed type for the SMS property Allowed to send SMS shown on page … widget*:  So far today parameters: AHT, Avg.speak time, Avg.wait time, Avg.wrap-up and Avg.Survey score Agents Connected …

… can define resource filters, we have improved the pop up modal behavior by preventing button clicks on the page behind the modal. Bug fixes On page Archive - Search where you can …