Providing general feedback for a colleague
To provide general feedback for a colleague:
- Go to FEEDBACK
- Click Send general feedback
By following the navigation you will be redirected to this screen:
Here, you can
- Select the feedback topic from the list of general feedback topics you configured in Feedback settings
- Select the recipient or recipients you wish to receive the feedback. You can send the feedback to one person or as many people as you wish. The recipient(s) can be anyone in any role and the options in the drop-down are self-explanatory.
- Add "positive", "neutral", and/or "negative" sentiment feedback. Don't worry, we know those aren't quite the right words to use - the three sentiment options are just to enable you to classify feedback to help focus and prioritise feedback and coaching interventions. In feedback settings, you can configure the words and phrases used to elicit general feedback
- Select other people to notify about the feedback. Add as many people as you like by clicking their names on the drop-down.
Subject to the notification settings you have configured, the Agent (and any additional people you have copied into the feedback) will be notified automatically via a system notification service and/or an email.