Contact Centre Packages

Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide range of customer service environments and evolving customer expectations. Resolve, Impress and Empower, help support agents during live interactions. Empower not only looks at supporting Agents but Managers too with tools such as performance management and Agent scheduling. 

Resolve

Start with the essentials for your contact centre by focusing on resolving customer problems via phone.

To know more about the Resolve package, please request a product sheet by contacting our team.

If you wish to personalise your package, please look for the Add-ons from list you might be interested in.  

Impress

Impress your customers by providing agents with automated support during live interactions so that they have the right tools to deliver the best customer experience.

To know more about the Impress package, please request a product sheet by contacting our team.

If you wish to personalise your package, please look for the Add-ons from list you might be interested in.  

Power

Improve customer satisfaction by providing agents with automated suggested answers during live interactions and by helping managers to give personalised training to agents and effectively staff the contact centre.

To know more about the Power package, download our product sheet here: 

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If you wish to personalise your package, please look for the Add-ons from list you might be interested in.  

Compare Contact Centre Packages

 

Products

Resolve

Impress

Power

Channels

 

 

 

Voice

Web Chat

 

Email

 

Social Messaging

 

SMS

 

Omnichannel routing

 

 

 

 

 

IVR

 

 

 

Basic

Text to speech

 

Voice Bot

 

 

Voice

 

 

 

Call Recording

Softphone

Callout

Audio Management

Access Number

Silent Monitoring

Call-back from phone queue

Call-back from website

Scheduled call-back

SMS call-back

 

 

 

 

Agent Application

 

 

 

Agent Assist

CRM Pop

Agent Widget API

Switchboard

Catalogue

AI

 

 

 

AI-powered Agent Knowledgebase

 

AI-powered Interactions

Analytics

 

Contact Centre Management

 

 

 

Call Flow Tool

Performance

Management

 

 

WFM

 

 

Media Archive

Customer List Search 

Insights

 

 

 

Dashboards

Reporting & Statistics

Integrations

 

 

 

Access to Puzzel Marketplace

E-Task API

MS Teams

SMS Gateway

 

 

Puzzel Bot Gateway

 

 

Admin

 

 

 

User Management

Access Control

User Group & Profiles

Published

Last updated

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