BotStudio

Overview

BotStudio is a professional-grade platform developed by Puzzel, designed for the end-to-end management of chatbots. It enables businesses to build, customize, deploy, and continuously improve chatbot interactions.

Key capabilities include:

• Chatbot Development & Customization – Create and tailor chatbots to meet specific business needs.

• Testing & Deployment – Prepare and release chatbot updates efficiently.

• Performance Evaluation – Analyze chatbot effectiveness by answering critical questions such as:

• What topics do users engage with most?

• Is the chatbot successfully resolving user issues?

• Enhancing Chatbot Understanding – Improve the chatbot’s ability to interpret user intent, leading to a better customer experience.

• Data-Driven Insights – Explore trends from chatbot interactions, support tickets, and other data sources to identify user needs and optimize chatbot responses.