Viewing your cases

When a customer uses the one-time link they receive in their inbox, they will access the “My Cases” page.  

If it’s their first time logging in, they will see a note reading “This table is empty” and a button to create a new case. 

If they already have created cases, they will see a table with the following information: 

• Ticket ID
• Subject
• Date Created
• Date updated
• Status
• Actions: this includes a button to open the Ticket for editing 

The Status can be decrypted from the Status key, found on the right side of the table.