This cloud-based omni-channel workforce management (WFM) solution, powered by Verint, provides accurate forecasting for intra-day, daily, and long-term workload. It can help you produce optimal schedules by balancing predefined shift rules, work patterns, breaks, targeted service-level goals, and your employees' individual skills, proficiencies, and preferences.
Verint WFM provides as standard the following:

  • Forecasting
  • Scheduling
  • Blended Media
  • Real Time Adherence
  • Request Management (Time, Off, Shift Swaps,  and Shift Requests and Changes, Shift Bids)
  • Mobile Apps for Agents and Team Leaders
  • Strategic Planner (Standalone desktop client)

Download the product sheet for Verint Workforce Management here:


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