Verint Workforce Management

This cloud-based omni-channel workforce management (WFM) solution, powered by Verint, provides accurate forecasting for intra-day, daily, and long-term workload. It can help you produce optimal schedules by balancing predefined shift rules, work patterns, breaks, targeted service-level goals, and your employees' individual skills, proficiencies, and preferences.
Verint WFM provides as standard the following:

• Forecasting
• Scheduling
• Blended Media
• Real Time Adherence
• Request Management (Time, Off, Shift Swaps,  and Shift Requests and Changes, Shift Bids)
• Mobile Apps for Agents and Team Leaders
• Strategic Planner (Standalone desktop client)

Download the product sheet for Verint Workforce Management here: