Raw data detailed description
This article describes Raw data version 1.7
The Raw data detailed description has two main parts:
- General information and details about what data records that are generated for different call/email/chat scenarios.
- Technical set-up
- Call and agent detailed records
(this section explains records generated for inbound calls, transfer/consult, outbound calls, callback, chat, email, Survey etc)
- A few words about statistics
- A technical part
It’s very important that part 1 (especially Call and agent detailed records) is read and understood before making queries and analysing the results.