Raw data detailed description

This article describes Raw data version 1.7

The Raw data detailed description has two main parts:

  1. General information and details about what data records that are generated for different call/email/chat scenarios. 
  2. A technical part
It’s very important that part 1 (especially Call and agent detailed records) is read and understood before making queries and analysing the results.


06/08/2020 - 14:06

Last updated

10/01/2023 - 13:57