Puzzel will soon decommission the SOAP API endpoint at https://wsconnect.intele.com/WebServices3/PulseAgent.svc.
Announcements
A piece of information to our customers that has happened or about to happen.
Puzzel will soon decommission the current server in use for email in queue. This will be replaced by API methods that provide the same functionality. Customers that use the existing system must therefore migrate to the new system.
This will affect all customers that:
If configured, Puzzel delivers your call recording files (WMA, MP3 or WAV) to Puzzel’s (s)FTP server, where you can fetch the recording files, so that they can be stored locally.
The General Data Protection Regulation (GDPR) imposes additional requirements for companies that collect or store personal data of European Union residents.
As the contact centre industry develops, so must the solutions we work with. With this in mind, the new Agent Application, which we are now officially launching, makes us better prepared for the future of the industry and better able adapt to customer service trends.
As you may know, Puzzel separated and rebranded from Intelecom in 2016. This started a long and complicated journey to move away from services relying on the old intele.com domain, which we no longer control. We are now coming toward the end of this process.
Puzzel’s standard prices for professional services is described below.
Puzzel conduct scheduled maintenance every Tuesday. Please find below our planned maintenance windows for Puzzel Contact Center (PCC), Puzzel Case Management (PCM), Puzzel WFM and Puzzel Digital Engagement.
We want to address how Puzzel responds to the challenge that our society faces from the COVID-19 virus and our plans to ensure we continue to deliver our services and obligations to you, our customers.
All desktop versions of our Agent Application older than version 1.22.x are now Out of Support, and may cease functioning at any time over the next few months. This is due to issues of compliance with PCI DSS certification, which require a minimum of TLS 1.2 encryption on HTTPS connections.