Puzzel Mobile App (New)
The Puzzel mobile app gives both Puzzel agents and administrators access to the most relevant on-the-go features of the contact centre solution. The app does not cover all contact centre features, but focuses on the most necessary features for out of office users.
Version Requirement
Puzzel Mobile App supports both Android devices and iPhone devices by accessing https://app.puzzel.com/mobile/ or https://uk.puzzel.com/mobile/.
Features
There are 5 main features available in the app:
- Possibility for agents to log themselves on and off queues
- Possibility for administrators to log agents on and off queues
- Realtime view of queue- and agent statuses
- Realtime view of "Ticker" request data for services, queues and agents
- Possibility to manage "Service Variables"