158 results found

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… customer record or a new record is created if none already exists. Retention Period:   This is the length of time from … Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … help.puzzel.com … Puzzel Ticketing - Release Notes August 19th 2021 (Enhancement to GDPR functionality) …

… Filtering is a mechanism, introduced with the June 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for …

… windows for most updates. Smaller improvements and fixes may be deployed between these windows. In addition, … April Apr 14, 28 Apr 7, 21 2026  May May 12, 26 May 5, 19 2026  June Jun 9, 23 Jun 2, 16, 20 2026  July Jul 14, 28 … be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service …

… choices/answers are stored in this table. Column name Data type Description form_field_answer_id bigint Unique id for … (if nested) dte_created_at datetime2 The date the field was first populated (UTC) dte_updated_at datetime2 The date … datetime2 Date/timestamp that the data was transferred to RawData  * Increased from nvarchar(500) …

… environment. Contacts can be retrieved from the Active Directory, while calendars can be retrieved from different … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … Puzzel tab has four parameters to be set as defined below: URL: This is the URL of the Puzzel web services to send data …

… is the capability to identify patterns written in running text. This means that information such as credit cards and … numbers can be recognised and wiped automatically. Regular expression based pattern matching is used to support wiping text in chat messages.  The system recognises credit card …

… support added Catalog Sync 1.3.1 Replace all calendars on full sync Catalog Sync 1.3.0 Migrated to MSAL library for … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… in the Puzzel Contact Centre Solution January Release 2019, implemented in the evening of January 22nd, 2019 The … areas: Chatbot-related improvements New Agent Application Existing agent applications Administration Portal Some of … making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing …

… level of user's data security and give users a better experience, we're introducing "Puzzel ID", allowing users to … on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user …

… From 1st of May 2024 Secure Start from Swedish BankID will become …

… the articles into categories will help reduce complexity of the layout and favours consumption of information … at the top of the left pane   When the buttons appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… upp the create entity window. All entites that already exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the …