437 results found

… This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like for the CSAT survey type: This is what the Overview tab looks like for the … Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… accessible for the logged on user including: Article count total Article published total Article Expiring total (will expire in the future) Article Expired total …

… below. Report Column Description Time In Adherence The total amount of time the agent spent adhering to their … agent did not adhere to their schedule Authorized OOA Total waiver time authorized for an agent to be away from the assigned schedule Unauthorized OOA Total …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … to tell their whole story to the next agent. If the agent wants to transfer the caller to any agent on another queue, …

… display queues in Puzzel. Here you can see the number of offered requests per display queue (=arrived in queue) and … Handling Time) so far today/this week. The columns: Total offered : Number of requests offered to (arrived in) the display queue so far Total …

… & OOA approvals. This is can be used for agent KPIs. Total OOA Total time the agent spent out of adherence Does not include … authorisation with “authorisation” = None Authorised OOA Total time the agent spent out of adherence, with …

… monthly cost element associated to it. Agent application Total Speak Time in Agent Ticker The Ticker tab in the Agent … a chat to a human Agent the welcome message would always be disabled. This update adds an additional option to … language support for articles Until now, a single article was only possible to be added in one language and the …

… SLA score is equal to the SLA score of the request that has waited relatively longest in the queue. >200 In Queue Now Total number of requests in queue now >30 Logged on and not … logged on excluding the ones in status pause. <5 Longest wait time now Waiting time of the request that has waited …

… Portal New auto-logoff feature Today we have different ways to automatically log off an agent if the agent forgot … New parameters available in the real-time Agent widget : Total speak time (so far today) Improved search in the Filter Dashboard modal (filter on Dashboard name and creator's name) The …

… for that Local Time module in CFT Action suggested: In a modal popup the user may either choose to accept changes … Current limitations: If the active version of the CFT file was not its latest version – this detection may not always activate. CFT users are recommended to keep the active …

… entity country , your registered company name , and the total amount , clearly grouped by month for easy navigation … traffic charges:   Usage Month Indicates when the traffic was consumed. This is typically the same as the invoice … SMS – External Platforms – SMS sent via the Puzzel SMS Gateway API from your own or partner platforms SMS – Internal …

… In a Dashboard you can have Real-time data widgets and/or Historical report widgets . This article provides an overview of the real-time data widgets that's available in the Supervisor …

… This guide walks you through the process of manually labeling user … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to … search terms entered by users. Select the queries you want to manually label 3. Manually Label Queries Manually …

… access to specific Puzzel products. The steps you need to take with the rule engine after first synchronising your Entra … product access with Puzzel ID Rule Engine (Users enablement 2/2) Configuring synchronization of users / groups with … should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error …