223 results found

… select to use "Saved Workflow" and point to the flow you want to respond with Workflow statistics Always click this found at the top of a workflow. This is what … then greet the customer with for example “Good morning”, “Hello!” or “Good evening”.   Option Function Time The time …

… of choice The callback request will be allocated to the next available agent based on how the callback service is … numbers or variables). A callback request will be valid for 72 hours. A callback will be activated as soon as an agent … what queue the callback request will be added to while waiting for an available agent. This variable will usually …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… in the Puzzel Contact Centre Solution April Release 2019, implemented in the evening of April 30th, 2019 The … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is …

… in the Puzzel Contact Centre Solution April Release 2018, implemented in the evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this …

… product documentation is available here . To keep the context in our conversations, we will need to look for the … switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …

… in the call blending feature used with forced preview, extends agents availability for inbound calls. * Project scheduler, UI-changes Admin tool. Fix for project availability in new Agent UI. New UI: … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… in the planned release window of  March 21st to March 27th , 2024. The changes made in this release concern  Puzzel … users to customise their views by editing sorting and expansion preferences. Users can now tailor their views … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all …

… og implementering af helt nye opkaldsflow. Før tjenesterne designes i CFT, giver Puzzel kunden de nødvendige …

… Campagneoverzicht toont de status van weken in de toekomst wat betreft forecasts, schema's en gepubliceerde schema's …