1912 results found

… other attributes have restricted access depending on the type of Activity Template created. Common activities could … Display in Agent Portal –   If the activity should be viewable by agent in the Agent Portal. Is Absence –   If this is a new type of Absence or not. (If chosen, activity will overlay …

… a new social message is registered in the system, it is forwarded to the queue, responsible for handling it. The first … the agent will get all the relevant communication. Types of messages Presently, all widgets in the Social Media … both for Facebook and Twitter, contain a very straightforward interface. Messages, as in the original applications, …

… in this release. Improvements We have now added more file types to the list of valid file attachments in Puzzel Ticketing. For example : rvt, dwg, and cct files types. Bug Fixes Parsing Webhooks response The issue with …

… if you have lots of skills. If you for some reason really want to limit what skills that are shown in the Add skills … in the Add skills popup window, in addition to the media types and other already included skills in the chosen … skills in the Add skills popup window, in addition to media types and other already included skills in the chosen …

… BotScript intuitive. You can experiment with it in BotStudio by selecting the ? icon > BotScript Documentation , and … Primitives: bool , int , float , str Collections: list , dict , set , tuple , slice Special Objects: Named Entity … 'orange'] Zero-indexed access: fruits[0] → 'apple' Dictionaries (Objects) Creation: {'TicketId': 'TICK09786', …

… this release. Bug Fixes  Prevent reactivation of agent that was end-dated if the new end date was still in the past.  Include extra weeks when loading …

… design configuration options depending on the interaction type and element marked on the interaction. (3)  Behaviour: … design configuration options depending on the interaction type and element marked on the interaction. (4)  General: …

… lesforce.com/articleView?id=cti_admin_phonelayoutscreate.htm&type=5 If the customers are asked to put in a 10 digit …

… In this section you can create an application for Office 365 connector and configure it. Application registration … Follow the procedure below to register the Office 365 connector application in Azure AD: Go to … (e.g. Puzzel Office 365 Connector) Supported account types – Choose the option that is most relevant to you. The …

… , and in accordion Recording , and add the reasons you want or allow free text. More information in the Archive … the ringtime defined in Offer call to agent – sec , If you want Preview Dailler calls to agents to have a longer max … configuration wizard for the Widget. If you would like to always see the queues in a Queue widget (or agents in an Agent …

… Placeholders in Templates or Campaigns you can manually type {{customer:xxx}} – enter the name of the custom …

… but Puzzel will not customise or support this for you. Be aware that Puzzel may change the default stylesheet in future … type="text/css" /> Dark theme stylesheet: <link … type="text/css" /> Style sheet for e-mail copy The layout of …

… API Channel Settings Templates Introduced a scalable way to configure and edit numerous API channel settings …

… codes (“outcomes”) of an agent event.   Column Name Datatype Description result_code Char (2) Primary key. The code … are in use: ?             Unknown b             Busy (event type 'c') c             Timeout in setup phase (event_type 'c' only) e             Error h             Hangup by …

… to himself, to another named agent or to any agent on queue x (that is, no reserved agent). The task is sent as a … not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …