1912 results found

… If you want to change which main menus and  sub-menus that an admin … and Admin user groups in chapter Add User Group .   2 types of properties are used here: Some menu properties are … and  Enable menu Users - Resource filters . If you really want to limit who has access to a page, e.g. Users - …

… to unassign tickets when Return to Team functionality was disabled has been fixed. Users can now assign tickets to …

… The following update was made to Puzzel Work Force Management on 29th of March …

… Puzzel users/user groups can be divided into these main types : Administrators and supervisors  using the … . Agents using the Agent application ( Person ) Wallboard users (Wallboard) Bots/Chat bots  (automated agents running …

… the  icon Enter a name for the response and click Save      Type in a message template in the message box and describe … the list of canned responses. To delete a canned response, type in the name of the canned response in the search tab or …

… This article provides an overview of changes and additional features included in the Puzzel Contact Centre … . Unfortunately, the release of the  Agent Application was not deployed as planned, due to technical issues. The … Sound setting - allows sound to be toggled on/off via a simple button in the Busylight widget within the agent …

… … Release Notes Puzzel Case Management February 24th 2026 …

… You can specify a primary and fallback font for all text. Additionally, there is optional functionality to define … is not performing any analysis. It can be set to “Always match” or “Never match”. “Always match” can be used as a fallback rule in the bottom of …

… to sort data in any data table. This is handy when you want to take a look at the data in a sorted ordering - … . The rows in a (Queue/Agent) Widget with visual type Table are by default sorted alphabetically based on the … in the Widget configuration's step 2 in two different ways Sort rows based on a value in a selected column. One …

… call and specifies the service in question.   Intent text Puzzel can configure the ‘My Intent’ text on your request. When the Caller see resemblance with the …

… addresses?" collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able …

… banner for busy, closed or open hours. Choose a Case type and the group/queue it needs to be linked to and the …

… requested it, and that SMS sent and received during a "Two way SMS session" is not shown here. Ref release notes for Raw data v2.3 Column Name Datatype Description rec_id int Primary key type varchar(10) If value is 'sms', an sms was sent. If value is 'emailsend', an email was sent.  …

… takes you through the process of configuring Puzzel Office 365 Connector application in Azure AD. This is done as a … application (e.g. O365 Email Connector) Supported account types – Choose the option that is most relevant to you. The … "<Base64Thumbprint >", "keyId": "<keyid>", "type": "AsymmetricX509Cert", "usage": "Verify", "value": …