Under the Users tab you will find these sub-menus:
This is where you can manage the users, user groups and their profiles and settings/access rights. Each user belongs to one user group. Puzzel users can be divided into 4 main types:
- Administrators (and supervisors) using the Administration portal
- Agents using the Agent application
- Wallboard users (with access to Wallboard only)
- Bots (automated agents running scripts)
A typical Puzzel customer has one or a few user groups for administrators, several user groups for agents and one user group for Wallboard (and a user group for Bots, e.g. related to a chat-bot solution).
The user groups inherit the Puzzel customers settings (properties and access rights), and all the users in a user group inherit these settings from their user group. However, different user groups can be given different settings, and you can configure different settings for different users in the same user group.