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… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… field is auto populated but can be amended. You can either type the email address or choose from the list you’ve added … the reply has been sent but ticket status is Pending (i.e. waiting on information from customer to be able to resolve) … the reply has been sent and ticket status is On-Hold (i.e. waiting on internal information) The ticket status can be …

… the Preferences modal opens. For a Queue widget with Display type = Table it may look like this: In this modal … you have specific dashboard appearance requirements and want to adjust the appearance to allow it to fit even … this is the title for the legend element, which hosts the individual series elements and their names. This options …

… ability to configure custom HTTP connection timeouts for individual webhooks, giving you greater control over … systems would fail prematurely, while others didn't need to wait as long. You can now set custom timeout values on a … batch operations • Use shorter timeouts (5-15 seconds) for simple notifications that should respond quickly • Match …

… The EUWA Wrapper Interface (also called wrapper below) provides a … fast and to communicate with them, without managing the loading of the applications e.g. if you want to start chat with … API Usage The instantiation of the EUWA class will return a simple API, allowing to obtain access to any End-User Web …

… System (LMS) designed to make learning easier to access, simpler to navigate, and more useful as both a training tool … and includes online courses, videos, documentation, and additional learning materials covering Puzzel products and … White Belt for introductory content, Green Belt for intermediate learning, Red Belt for advanced topics, and Black …

… is in the header and controls the layout of the messages displayed. It looks like this: It has two possible values. … one under the other, as in the screenshot below and only displays the messages that are not replied to or are not … used to denote whether a meaningful action has been taken towards a specific post. Useful for the cases when a post does …

… This article provides an overview of changes and additional features released on September 18th, 2022. The … names & settings (eg Break, Holiday, Meeting) can now be modified, the Custom Activity Types page in the Settings has … on the Schedule page Overtime can be added in the same way as all other activities on the Schedule page. The Add …

… Solution release implemented in the evening of  April 6th, 2021 . The changes made in this release mainly concern  … (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to … should be performed based on the channels. For each channel type, you can choose whether the search should be performed …

… side menu, select “Enterprise applications”.   On the next screen, click “New application”:   In the search bar, … up for Puzzel”: Step 2 - Onboarding SSO identity For the next step you need a Puzzel ID user with admin role to be able … (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

…   This article provides an overview of changes and additional features included in the planned release window of … From/To columns were manually added to and Group by time was selected, users with language unlike English got … time duration (e.g. Time logged on) and a value >24 hours was shown as e.g. 1d 11:23:29. We have now changed it to be …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … and choose “OIDC” as illustrated below:     iv. On the next screen you will be presented with two fields which you … ID shown above):  https://login.microsoftonline.com/9b681d80-0d21-463d-b0e8-5f9e0ccc46db   Staying in the …

… so that you know you are talking to the right person. Warning when closing an active chat window If you accidently … conversation, you can add up to five file attachments of type text, pdf or an image of maximum file size, 20 MB along with the chat message and send it to the …

… associated to a specific organisation) Select your Token Type (Basic Token OR oAuth Token). Click Save. Configure an … for the scenarios 'Start Conversation' and/or 'Reply/Forward'.   For each selected scenario, a corresponding tab … settings should be added for each scenario (Reply / Forward / Start Conversation). When editing a configuration for …

… You can specify a primary and fallback font for all text. Additionally, there is optional functionality to define … is not performing any analysis. It can be set to “Always match” or “Never match”. “Always match” can be used as a fallback rule in the bottom of …