Create API Ticket Channel
Create a new API channel:
To create a new SMS channel,
- Go to: Settings > Ticket Channels > API.
- Click the
button on the top right. - Give the API Channel a recognisable name
- Select an authentication level. Global (Access to all ticket) or select an Organisation. (Access to tickets associated to a specific organisation)
- Select your Token Type (Basic Token OR oAuth Token).
- Click Save.
You can refer to the API documentation for further information on how to use the API. You can view this by clicking Help -> API Documentation