443 results found

… of setting the System Access & User preferences of each individual User, System Roles let you create different Roles with different permissions and preferences … the “All Users” Team, this SystemRole ensures there is always an existing System Role in your Case Management …

… for the Puzzel release for the evening of January 11th, 2022 .  The changes made in this release mainly concern the … from 2 minutes to 30 seconds … Release Notes January 11th 2022 …

… additional features planned for a release on May 27th/28th, 2025. The changes made in this release concern Puzzel … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription got an Owner.  From May 28th 2025, ordinary users will only see their own Report …

… in with the credentials you have been provided. You will be directed to your calendar view with bookable time slots. If … calendars for multiple bookable resources, you can select a different resource from the dropdown menu above the page … List , you can customize the time period for which you want to view your bookings. You can leave comments on a …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … to tell their whole story to the next agent. If the agent wants to transfer the caller to any agent on another queue, …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… codes”), your agents can document what each call/chat/email was about, for statistics reporting purposes and for the … multiple Topics depending on what’s configured as Selection type for this Category. The default is Single choice. In a … and/or on some of the sub-categories, since you might want to allow agents to select Topics in different …

… This article provides an overview of changes and additional features included in the May 31st, 2022   release. … Filter field is front-end filtering, so if you want to find all requests with a specific reserved agent or … or descending order. This comes in handy, when one wants to order a specific field/column in either ascending …

… 2Content-Type: application/x-www-form-urlencoded 3Accept: application/json 4Host: 5 6grant_type=client_credentials& 7scope=iam-provisioning.contribute& … . However, be aware that Puzzel’s SCIM implementation only supports a … 34 "platform": "PCC", 35 "userName": "bea", 36 "userGroupName": "Agents", 37 …

… it is not yet enabled, please raise a support case to coordinate with our team and schedule a convenient time to …

… This article provides an overview of changes and additional features included in the release deployed in the … Centre and Puzzel Case Management has expired, the user was presented with a message saying 'something went wrong' … e.g. 2 or 3 chats. The reason is that agent-X has been 'waiting' for the 2nd chat longer than agent-Y has been …

… "My Log" within the PAA). The specific agent this request was connected to. Impact of the Issue : Indicate the number or percentage of agents affected. Note … Restart the User’s PC and Clear Browser Cache : This simple step can often resolve many local issues. Test with …

… the articles into categories will help reduce complexity of the layout and favours consumption of information … at the top of the left pane   When the buttons appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… This article provides an overview of changes and additional features included in the release implemented in the … interactions. Previously when an email/eTask interaction was displayed there was no way of seeing the content of the historical …

… notification sounds for incoming request. Each media type can have it's own unique notification sound. There is a … the checkbox for playing sounds under the desired media type. Once checked, a drop-down menu will appear and sounds … Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …