88 results found

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… the planned release window of  October 5th to October 9th , 2023. The changes made in this release concern  Puzzel Sales … my calendar list as a zone in start page, in addition to existing expand-button in My Calendar. Click the calendar …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for … on when you click Add user group, we will ask you to select type: Agents Admin Wallboard (only access to Real-time – …

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … step, by clicking the second tab... Step 2: Add contact types & assign evaluators Click the + New contact type …

… flexibility to adjust the preparation time for various types of tasks. There is an option to snooze the reminder, … Centre Chat (new) Add link button to interactions A new type of button called link button is now available to add in …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … the editor and select standard option for regular article type               Enter the title of the article. For … current date and time is selected Select the language you want ot create the article in from the drop down menu Click …

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in … Dialler API to delete a contact in your Dialler list that was right now represented with a request in queue to be …