75 results found

… you have accepted a case via the contact center. Method 2: Puzzel Case Management Widget Log in to the Puzzel Agent …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… Solution release, implemented in the evening of June 9th, 2020. The changes made in this release mainly concern the … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … the widget can now also make a search for one other entity type. As an example, this can be the “incidents” entity or …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with this option enabled will always be evaluated, independently of any other rules that may …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond …

… additional features included in th release window of June 12th, 2023 until June 16th, 2023.  The changes made in this release concern  … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …