234 results found

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… a Conversation event), in seconds. Includes time the caller was on hold, if any. dte_speak_start datetime The date/time … yyyyyy is the agent id)        004719510yyyyy from June 26th 2024        Or 004719515yyyyy - client.puzzel.com’s … ConsultAgent, Transfer, Consult, Caller, DirectCall, UnblockableAgent, ConsultUnblockableAgent, …

… application (e.g. Puzzel Catalog Sync) Supported account types  – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… From 1st of May 2024 Secure Start from Swedish BankID will become the new, …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… Centre Solution release implemented in the evening of June 4th, 2020. The changes made in this release mainly concern … Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …