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… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… of each survey. This view varies between templates. NPS  CSAT  PMF  CES  Number of Promoters  Number of … Rate    This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like …

… A close-ended question format where you can insert and edit choices for respondents to choose from. Rating A … in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is … loaded within the iFrame. This can also be specified later. Type – the default type, which should be used for the …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… be able to: Link multiple contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts in a CX case and then assign an overall CX case outcome. A CX case …

… This article provides an overview of changes and additional features included in the April 19th,2022 release. … a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost … Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

… Users have the option to create a case by clicking on the “Create a new case” button. At the centre of the screen if they haven’t … menu with available forms (configured in Puzzel Case Management) that users can choose from depending on their …

… No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … are overlapping with speaktime in Conversation (c) events.  Waiting for Scheduled time For Scheduled calls only. This is the time from the Scheduled call was created by agent until the Scheduled time (which might …

… included in the planned release window of  November 23rd to November 30th , 2023. The changes made in this … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …