141 results found

… A close-ended question format where you can insert and edit choices for respondents to choose from. Rating A … in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… release implemented in the evening of  April 6th, 2021 . The changes made in this release mainly concern  Agent … (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to … should be performed based on the channels. For each channel type, you can choose whether the search should be performed …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is … to the related environments including the integration towards Facebook and Twitter, instead of using a partner for …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … already belongs to an existing CX case, you will receive a warning letting you know that it cannot be attached to your …

… Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

… In this chapter we explain the most important differences between the detailed call information found in … No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … event in Raw data. This is the overlapping speaktime from 2 Conversation (c) events.   Consult to queue No such event …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … modal. This feature is visible when creating offers, orders, and bookings. The validation rule for editing and …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… cycle here at the start of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per … then the quota you assign to each agent would be closer to 16 (4 per week x 4 weeks in a month). Once you've named the …