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… Search section If there are lots of Dashboard and you only want to see some of them, enter parts of a Dashboard name or … again. The main goal of the Favorites section is to offer a way to create a custom list of items to make visible or not … be coloured ruby:     Access and Edit Rights There are 4 "types" of Dashboards, based on the access level and ability …

… needs setup steps of its own. The general flow for this type of channel is depicted below:   The process is assisted … Once the process is complete, it is very straightforward to setup a new Social Media Source in Admin. During … If a customer starts a conversation with a business and 24 or more hours expire, before a business can process this …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is … to the related environments including the integration towards Facebook and Twitter, instead of using a partner for …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … of a visitor should be presented to an Agent in a way that indicates that this information is reliable and can …

… Leaders have the opportunity to challenge results in a methodical, constructive, fair and, most importantly, an … in the platform) can query an evaluation. In the same way, anyone can view queries on an evaluation if you've allowed queries. (We've designed the workflow this way to help encourage a culture of openness and …

… 21:00 - 01:00 CET Infrastructure Windows 21:00 - 01:00 CET 2026  January Jan 6, 20 Jan 13, 27 2026  February Feb 3, 17 Feb 10, 24 2026  March Mar 3, 17, 31 Mar 10, 24 2026  April Apr 14, 28 …

… To Edit your structure or organisational chart: Go to  USER MANAGEMENT   Click  Structure From here, you can edit your structure/org-chart at any time by clicking one of … associated with the deactivated sub-group. In the same way, if a report is run for a period where no data exists …

… greater than set to 0 and Block phone if number of emails/tasks is greater than set to 1. Your existing value for … pattern activity earliest/latest start times An activity scheduled from an agent’s shift pattern can now start at 5 … show inconsistent start day of the week Must Work Days not scheduled when min hours rule is already satisfied & …

… are used to help guide evaluators to select specific type of contacts based on your quality management policies. …

… - required property required/optional description type required The type of rich content. Should be set to … will be interleaved creating unpredictable results. Warning: This should not be used to set initial values for … 'id1', value: 'value1' }, { type: 'button', label: 'Choice 2', id: 'id2', value: 'value2' } ] } Sticky example Simple …

… of improvements  The results?  Increased QA productivity by 285%, with 10x more feedback delivered and customer …

… a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want to see them in the tab with Dashboards:   More … you can now select queues for all media types if you want to only include some queues or exclude some queues. …

… and additional features planned for a release on 28 October 2025. The changes made in this release concern Puzzel … showing in the Agent interface … Release Notes, 28 October 2025 …